Purpose

The aim of this workshop is to provide an introduction to the tools and skills to help the participants communicate more effectively with colleagues. This will help improve communication skills, manage challenging situations and give effective feedback.

Description

It will be an interactive day with a combination of presentations, discussions and a practical workshop. By the end of this workshop, participants will be able to:

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• Improve communication and reduce the likelihood of misunderstandings/confusion to work more effectively together as colleagues
• Describe the typical responses to a challenging situation and appreciate how people adapt their behaviour
• Manage challenging situations
• Communicate effectively to provide feedback to colleagues
• Describe the impact of the three different types of expectations on interpersonal relationships